Refund and Return Policy

Last updated: October 24, 2026

Thank you for shopping with Hunter's Heart. We want you and your dog to be happy with your purchase. Please read this policy before ordering.

Returns within 30 days

You may return unopened, unused balms in their original packaging within 30 days of delivery for a refund of the product price.

To start a return, email us at info@huntershearthealth.com with your order number. We will reply with approval and the return address. Returns sent without approval may not be accepted.

Return shipping is paid by the customer. Original shipping charges are not refunded, unless the return is due to our error.

Opened or used balms

For hygiene and safety reasons, we cannot accept returns of balms that have been opened or used, except in the case of an allergic or skin reaction (see below).

Allergic or skin reactions

If your dog has an allergic or skin reaction to a balm, stop using it right away and contact your veterinarian if the reaction is more than mild.

You may return an opened balm within 30 days of delivery for a refund. Before sending it back, you must: 1. Email us at info@huntershearthealth.com with your order number. 2. Include a photo of your dog showing the reaction. 3. Wait for our written approval and return instructions.

Return shipping is paid by the customer.

Food products

Because they are food items, our food products (for example, Golden Drops) cannot be returned or refunded once delivered, unless they arrive damaged, defective, or incorrect (see below).

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery at info@huntershearthealth.com with your order number and a photo. We will send a replacement or refund the product price, and we will cover the shipping cost for the replacement or return.

Pre-orders and cancellations

You may cancel a pre-order for a full refund any time before it ships by emailing info@huntershearthealth.com. Once an order has shipped, this return policy applies.

Refunds

Approved refunds are issued to your original payment method within 10 business days after we receive and inspect the returned item (or, for food and damaged items, after we approve your request). Your bank may take additional time to post the refund.

Questions

Write to us at info@huntershearthealth.com. Please include your order number and we will respond as soon as we can.

Our products are made for dogs and are not intended to diagnose, treat, cure, or prevent any condition. For any health concern about your dog, please contact your veterinarian.